Last Updated: August 1, 2026.
We respect your privacy and are committed to protecting the personal information you provide when using our website and related services. This Privacy Policy explains how we collect, use, retain, protect, and disclose your personal information, as well as the privacy rights available to you under applicable law.
This Privacy Policy applies to our official website, online contact forms, appointment requests, inquiries, and other online services associated with our website.
1. Personal Information We Collect
When you use our website, submit a contact form, request an appointment, request information, or contact us, we may collect personal information that you voluntarily provide, including:
- Name
- Telephone number
- Email address
- Appointment date and time
- Symptoms or health-related information that you voluntarily provide
- Other information submitted through our contact forms
- Other information you voluntarily provide to our clinic
We collect personal information only to the extent reasonably necessary to operate our website, respond to your inquiries, schedule appointments, or provide related services.
2. Information Collected Automatically
When you visit our website, our website or third-party service providers may automatically collect certain technical and website usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of your visit
- Pages viewed
- Website usage information
- Referring website or referral source
- Information collected through cookies and similar tracking technologies
This information may be used to operate and secure our website, analyze website traffic, improve website functionality, and enhance the user experience.
3. Health and Medical Information
If you voluntarily provide information about your symptoms, health condition, treatment needs, or other health-related information through our website contact forms, appointment requests, or other online communications, we may receive and process such information.
We will handle health and medical information in accordance with applicable laws and our privacy and security procedures.
Important Notice: Our website contact forms and online messaging features are not intended for emergency medical services. If you are experiencing a medical emergency, please seek appropriate emergency medical assistance immediately.
4. How We Use Your Personal Information
- To respond to your questions and service inquiries;
- To process and confirm appointments;
- To contact you regarding appointments, treatments, or other services;
- To provide and improve our services;
- To maintain the operation and security of our website;
- To analyze website visits and usage;
- To improve website content and user experience;
- To prevent fraud, abuse, or other unlawful activities;
- To comply with applicable laws, regulations, and legal processes; and
- To provide information about our services when permitted by applicable law.
We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted by law or otherwise authorized by you.
5. Sale of Personal Information
We do not sell your name, telephone number, email address, or health-related information to third parties for the purpose of selling personal information.
If our website uses third-party analytics, advertising, or marketing tools, those third parties may collect certain website usage information in accordance with their own privacy policies and terms of service.
If applicable law defines certain data processing activities as the “sale” or “sharing” of personal information, we will provide applicable opt-out rights as required by law.
6. How We May Share Personal Information
When necessary to operate our website and provide related services, we may share limited information with the following categories of third-party service providers:
- Website hosting providers
- Website technology and maintenance providers
- Online appointment scheduling providers
- Email and communication service providers
- Website analytics providers
- Website security providers
- Advertising and marketing service providers, where applicable
- Other service providers necessary to support our operations
We take reasonable steps to require service providers to process personal information only as necessary to provide their services.
We may also disclose information when required by law, court order, governmental authority, or when necessary to protect the legal rights, safety, and interests of our clinic, patients, or other individuals.
7. Cookies and Similar Tracking Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality;
- Remember certain user preferences;
- Analyze website traffic;
- Understand how visitors use our website;
- Improve website content and functionality; and
- Measure advertising or marketing performance, where applicable.
Cookies are small data files stored on your device.
You may manage, restrict, or delete cookies through your browser settings. However, disabling certain cookies may affect some website functions.
If our website uses Google Analytics, Google Ads, Meta Pixel, or other third-party analytics or marketing tools, those third parties may collect website usage information in accordance with their own privacy policies.
8. Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide services, manage appointments, comply with legal obligations, resolve disputes, and fulfill other legitimate business purposes.
When personal information is no longer reasonably necessary for business or legal purposes, we will delete, destroy, or otherwise dispose of it in accordance with applicable law.
9. Security of Personal Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no transmission of information over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee that personal information will always be protected against unauthorized access.
10. California Privacy Rights
If our clinic is subject to the California Consumer Privacy Act (“CCPA”), California residents may have certain privacy rights, including:
Right to Know
You may request information about the categories of personal information we collect, the sources of that information, the purposes for which it is used, and the categories of third parties to whom it may be disclosed.
Right to Delete
You may request deletion of personal information we have collected about you, subject to certain exceptions provided by law.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing
If our business engages in activities legally defined as the sale or sharing of personal information, you may have the right to opt out as provided by applicable law.
Right to Limit Use and Disclosure of Sensitive Personal Information
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination
You have the right not to receive unlawful discriminatory treatment for exercising privacy rights provided by applicable law.
The CCPA does not apply to every California business. Whether a business is subject to the CCPA depends on factors such as annual revenue, the amount and nature of personal information processed, and other legal requirements.
11. How to Submit a Privacy Request
If you would like to request access to, correction of, or deletion of your personal information, or exercise another privacy right available under applicable law, you may contact us using the information below:
Clinic Name: ______________________________
Phone: ______________________________
Email: ______________________________
Address: ______________________________
We may take reasonable steps to verify your identity in order to protect your personal information and prevent unauthorized requests.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Third-party websites have their own privacy policies and data practices. We are not responsible for the content, privacy policies, or information handling practices of third-party websites.
We encourage you to review the privacy policies of third-party websites before using their services.
13. Children's Privacy
Our website is not specifically directed toward children.
We do not knowingly use our website to intentionally collect unnecessary personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our website, services, data practices, or applicable laws and regulations.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about our privacy practices.
15. Contact Us
If you have any questions about this Privacy Policy or how we collect, use, or protect personal information, please contact us:
Clinic Name: Acupuncture Valley Health Center
Phone: 510-809-7261
Email: acuvalleyhealthcare@gmail.com
Address: 39210 State St #212, Fremont, CA 94538